Terms and Conditions

Introduction

Welcome to Dyslexia Matters Ltd. These Terms and Conditions outline the rules and guidelines for the use of our website and services offered through www.dyslexiamatters.co.uk, which includes all content, functionality, and services offered on or through our online shop. By accessing or using our website and shop, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you must not access the website or use any services.

Eligibility

You must be at least 18 years old to use our services, or if under 18, have obtained parental or guardian consent. You are responsible for ensuring that the details you provide us are accurate and complete and for keeping your login information confidential.

User Accounts

When you create an account on our website, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account.

Intellectual Property Rights

The content on our website, including text, graphics, logos, images, course materials, and any software used on the site, is the property of Dyslexia Matters Ltd or its suppliers and is protected by copyright and other laws that protect intellectual property and digital content.

Product Sales and Pricing

  • Prices for products are subject to change without notice.

Payment and Refunds Policy

Payment

  • Payments must be made in full via accepted payment methods before access to online courses is granted.
  • We accept various forms of payment, which may include Visa, MasterCard, American Express, and PayPal. Ensure your payment method is valid and has sufficient funds or credit available to complete the transaction.

Refunds

  • We offer a 14-day refund policy for online courses, provided the course has not been accessed or completed.
  • To initiate a refund, please contact our customer service team at admin@dyslexiamatters.co.uk with your order details and reason for the refund request.
  • Refunds will be processed to the original method of payment within 14 days of the confirmed request.
  • Courses that are accessed substantially or completed are not eligible for a refund.

User Conduct

You agree not to use the website or its content:

  • For any unlawful purpose.
  • To solicit others to perform or participate in any unlawful acts.
  • To violate any international, federal, provincial or state regulations, rules, laws, or local ordinances.

Limitation of Liability

Dyslexia Matters Ltd will not be liable for any indirect, incidental, punitive, or consequential damages of any kind arising from your use of the website or for any other claim related in any way to your use of the website, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the website or any content posted, transmitted, or otherwise made available via the website, whether based on warranty, contract, tort (including negligence), or any other legal theory.

Indemnification

You agree to indemnify, defend, and hold harmless Dyslexia Matters Ltd, its principals, officers, directors, representatives, employees, contractors, licensors, licensees, suppliers, and agents, from and against any claims, losses, damages, obligations, costs, actions or demands.

Changes to Terms and Conditions

We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

Governing Law

These Terms shall be governed by and interpreted according to the laws of the United Kingdom and any disputes will be adjudicated exclusively in the courts of the United Kingdom.

Contact Us

For more information about our Terms and Conditions, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at admin@dyslexiamatters.co.uk.